Social housing landlords are normally responsible for:
- repairs to the structure of the property, such as the roof, pipes and guttering, walls, doors and windows
- repairs to internal areas shared by neighbours
- maintaining pathways and steps (but not garden paths)
- renewing internal plasterwork
- any garages or stores they rent out
- decorating the outside of the property and any shared areas inside.
They are also responsible for:
- heating systems
- sinks, baths and toilets
- maintaining your water, gas and electricity systems, including pipes and electrical wiring, and carrying out annual gas safety checks
- shared TV aerials and fire safety equipment
- hoists and other aids and adaptations they have installed.
However, they are not responsible for repairing these items if they have been damaged by someone living at or visiting your home. See Repairs you are responsible for.
Who will do my repair?
The properties we manage belong either directly to Apna Ghar, or to another housing association. Your landlord is the housing association that owns your home. The arrangements for repairs to your home depend on where you live and which landlord owns your home. For more details, go to Reporting repairs.