You might want to complain to Apna Ghar, for example if:
- we have not provided you with a service
- you are unhappy with the service provided
- you think there has been an unreasonable delay in providing the service
- you think we have not followed our procedures
- you think we have treated you unfairly
To help you complain, we have a written complaints policy and procedure. Please let us know if you would like us to send you a copy.