Tell us at once if you are having problems paying your rent, and we will give you advice about what to do.
If you get behind and you can’t pay the debt straight away, we will need to come to an agreement with you about paying it off in regular payments. We will send you a written copy of this agreement and check regularly to make sure that you are not letting the amount you owe increase.
If you do let the rent you owe increase, you could lose your home. We would first send you a notice and then take you to court to ask to take back your home.
Our rent arrears policy explains what we do to collect the money owed to us, and when we take people to court. Please contact us if you would like a copy of this policy.