Out of hours emergencies

Who to call about your emergency repair depends on where you live and which landlord owns the home you live in. If you are not sure who owns your home, you should check your tenancy agreement.

Please do not call these emergency numbers if your repair is not a genuine emergency. Wait until the next working day to call your normal repairs number.

Landlord Emergency phone number
Apna Ghar 0800 389 8699 or 020 7424 7370 press option 5
(5pm to 9am and all weekend)
ASRA Group 0116 257 6716 – starts 5pm
Family Mosaic 0300 123 3456
Genesis HA 033 3000 3000 – starts 6pm to 8am
Guinness Partnership 0303 123 1890
Islington & Shoreditch HA 020 7704 7300 – starts 5pm
London & Quadrant HT 0800 389 8699 or 020 7424 press option 5
(5pm to 9am and all weekend)
Metropolitan 0845 070 7711 – starts 6pm
Network Stadium HA 0300 373 3001 – starts 5pm
Octavia Housing 0800 479 0011- starts 5pm
One Housing Group 0300 123 9966
Peabody Trust 0800 022 4040
Sanctuary Housing 0800 916 1525 or 0300 123 3561

Gas, Water or Electricity Emergencies

Gas

Call 0800 111 999 (This is a 24 hour emergency line).

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free emergency line above.

Also:

  • Open all doors and windows to ventilate the property.
  • Do not turn on/off any electrical switches.
  • Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition.
  • If there are any electrical security entry phones/locks, please open door manually.

Water

For problems relating to your water supply including burst mains, contact your water supplier – please check your last water bill for further details. Your supplier is likely to be one of the following:

Thames Water – 0800 714 614
Affinity Water – 0845 782 3333

Electricity

For general problems relating to your electricity supply, please check your last electricity bill for further details of who to contact.

Alternatively, if there is an electrical emergency call UK Power Networks (only for emergencies and power cuts) on 0800 028 0247. If you are calling from a mobile, you can call 01243 500 247.