Paying your rent

paying your rent

Your rent is due weekly and you are expected to pay it in advance. Make sure you pay the correct amount, otherwise you may get behind.

You can pay your rent in the following ways. Please make sure that whichever payment method you use, you provide your tenant reference number when you pay.

By Direct Debit

You can arrange for your rent payment to be paid by direct debit from your bank account.
This is the most convenient payment method for you and us.

Please contact the Income Collection Officer on 020 8795 5405.

Over the internet

Go to www.allpayments.net. You will need the 19 digit number on your Rent Payment Card. This service is available 24 hours a day, 365 days a year.

You may pay by debit card. Please note credit card payments will not be accepted.

On the phone

Please dial 0844 557 8321. This is an automated telephone service. You will need to key in on your telephone keypad the details requested, including the 19 digit number on your Rent Payment card. Calls are charged at the national rate. This service is available 24 hours a day, 365 days a year.

You may pay by debit card. Please note credit card payments will not be accepted.

Through the allpay App

Debit card payments can be made at your convenience through the allpay App, available for Apple and Android smartphones. Visit www.allpay.net/app for more information.

At any PayPoint Outlet

Using your paymnt card, you pay at any shop or outlet displaying the “PayPoint” sign.

You may only pay by cash at PayPoint outlets. A list of outlets can be found at www.allpay.net/outletresults

At any Post Office

Using your payment card, you may pay at any Post Office by cash, cheque or debit card. Please note some Post Offices may not accept cheque.

Paying by housing benefit direct

You can ask your council to pay your housing benefit straight to us, but it is still your responsibility to make sure that make your claims on time. You must tell the council if your circumstances change and when your rent increases. If you need help with this, contact your Income Collection officer.

Don’t forget that you are still responsible for paying any part of your rent that is not covered by housing benefit.

Paying in person

You can pay your rent by cheque or postal order by coming to our office.

Please note that we can’t accept cash.